Mitarbeiterkommunikation

Module no. 2: Conduct work based learning

Topic no. 4: Interpersonal communication and empathy

No.	Title and description of the resource	Type	Language	Learning/ training/ evaluation activities suggested	Access URL / download
1.	The role of social communication in human life Participants will get acquainted with the levels of social communication: – intrapersonal communication – interpersonal communication – group communication – mass communication – extrapersonal communication	PPT			https://www.youtube.com/watch?v=akfatVK5h3Y
2.	Nonverbal communication After getting acquainted with the groups of signals that create non-verbal communication such as: – Kinesitis – A pair of languages – Self-presentation – Touch – Proxemics – Chronomics students of the course will have two or three films at their disposal regarding body language.	PPT video			https://www.verywellmind.com/types-of-nonverbal-communication-2795397
3.	Verbal communication, the role of listening and barriers to communication Course participants will learn how to be effectively listened to and what communication barriers are.	PPT Website apps			https://www.thebalancecareers.com/verbal-communication-skills-list-2059698 https://www.skillsyouneed.com/ips/listening-skills.html https://www.youtube.com/watch?v=2qo1aa0TEWc https://www.youtube.com/watch?v=T_eel0OYU4k
4.	The role and methods of self-presentation Course participants will learn how we make self-presentation, and what the role of self-presentation is in private and everyday life	PPT video			https://www.youtube.com/watch?time_continue=1&v=o3K_HbpWNpg https://www.youtube.com/watch?time_continue=3&v=ZZZ7k8cMA-4 https://www.youtube.com/watch?v=a2MR5XbJtXU
5.	Self-presentation – exercises: Preparation of self-presentation / role playing – evaluation and implementation of the objectives of individual presentations Course participants prepare their own short self-presentation and make it available to other participants who evaluate it	Apps			Https://www.youtube.com/watch?time_continue=10&v=eIho2S0ZahI https://www.youtube.com/watch?v=bGBamfWasNQ
6.	Empathy – the art of listening Description, conditions and importance of empathic listening. Verbalization as confirmation and verification of empathy. Before the students read about the skills of empathy, they will check the level of their skills based on the Test – how good are your empathy skills now?	PPT Test			https://www.gotoquiz.com/the_empathy_test https://www.youtube.com/watch?v=99QI1yZzRyY https://www.youtube.com/watch?v=0766jUAtaU8
7.	Cartoon video about EMPATHY values.	Video	English with SPANISH subtitles	Individual learning	https://www.youtube.com/watch?v=GJ89dk9chnk
8.	Explicative video about interpersonal communication: – What is it? – Why is it important? – Elements – Characteristics – How it works…	Video	Spanish	Individual learning	https://www.youtube.com/watch?v=U1KVe30vgww
9.	The importance of empathy in interpersonal communication	Article		Individual learning	https://habilidadessocialeshoy.wordpress.com/2014/02/26/empatia-comunicacion/
10.	EMPATHY: are you sure you have it? Website that includes an explanation about empathy: – What is empathy? Is it a gift, a skill, an unattainable ideal…? – Deviating from empathy – What it is, what it means, how to live empathy – Empathy: A skill or an innate gift? Do you have it? – Why is empathy important? – The 5 enemies of empathy – What’s your level of empathy? – Conclusions – Authors In this website readers also have access to a personality test to see if they have empathy or not.	Website + test	Spanish	Individual learning	https://www.areahumana.es/empatia/
11.	INTERPERSONAL COMMUNICATION SKILLS Most of us engage in some form of interpersonal communication on a regular basis, often many times a day, how well we communicate with others is a measure of our interpersonal skills. But what is Interpersonal Communication? Which are the elements of Interpersonal Communication and what is it used for?	website	english	individual learning	https://www.skillsyouneed.com/ips/interpersonal-communication.html
12.	THERE ARE ACTUALLY 3 TYPES OF EMPATHY. HERE’S HOW THEY DIFFER AND HOW YOU CAN DEVELOP THEM ALL Understanding the 3 types of empathy (cognitive, emotional and compassionate) can help you build stronger, healthier relationships.	website	english	individual learning	https://www.inc.com/justin-bariso/there-are-actually-3-types-of-empathy-heres-how-they-differ-and-how-you-can-develop-them-all.html